Frequently Asked Questions
Concise answers about access, formats, certificates, refunds, and support at Orderly Space Academy.
Tip: try “access”, “refund”, or “certificate”.
How long do I have access to the courses?
All plans include lifetime access to purchased content, including future updates for that course. Your progress is synced across devices.
What formats are available?
Courses come in video lessons, interactive checklists, downloadable templates (PDF/Notion), and live workshops. All videos have captions and transcripts.
- 4K video + captions
- Interactive projects
- Templates & resources
- Live office hours
Do you provide certificates?
Yes. You’ll receive a verifiable digital certificate after completing all mandatory modules and the final project review.
Can I get a refund?
We offer a 14-day refund if you’ve completed less than 20% of the course. Refunds are processed to your original payment method within 5–10 business days.
Is there support available?
Yes. We provide email support within 24 hours on business days, plus weekly live office hours. Priority support is included in Pro plans.
Do lessons work on mobile?
Absolutely. The platform is responsive and supports offline playback in the mobile app. Checklists and templates adapt for small screens.
How do I switch languages?
Go to Settings → Language and select your preferred language. Captions and interface switch instantly without losing progress.
What payment methods are accepted?
We accept major credit/debit cards, PayPal, Apple Pay, and bank transfers for teams. All payments are secured via PCI-compliant providers.
Can I learn at my own pace?
Yes, all courses are self-paced. You can pause, rewind, and resume anytime. Your position is saved automatically.
Still need help?
Send us your question and we’ll get back to you within 24 hours.